Roof Repair & Replacement FAQs, Answered by AAA Roofing Co.

IS THE COMPANY A LICENSED CONTRACTOR?

Any roofing company should be able to provide you with a copy of their license and any credentials you may need before they install a new roof or replace an old roof. Our license # is 60957.

DO THEY HAVE BONDING CAPABILITIES?

A bond ensures that a contractor completes projects according to contractual terms. If a contractor fails to do so, the project developer can make a claim on the bond to access funds that can be used to pay a second contractor to finish the job. Our bond # is NM 38819.

CAN THEY PROVIDE YOU WITH CURRENT INSURANCE (LIABILITY AND WORKMAN’S COMPENSATION)?

It is very important to obtain proof of their insurance. There are many “companies” conducting business without insurance. As the homeowner, without the contractor having it, you risk being held liable for any injuries that may happen on your property. (click to show information)

CAN THEY PROVIDE A LIST OF FORMER CUSTOMERS AS REFERENCES?

There is no better way to learn about a company than by talking to a source directly. Please contact our office and we would be happy to provide you with a list of referrals. You can also click here to see some of our previous projects.

HOW LONG HAS THE COMPANY BEEN IN BUSINESS?

The longevity of a company is critical. When you choose a roofing company, you are entering into a long-term relationship. You will want confidence that the company will be there for you should any issues arise. AAA Roofing Co. has been family-owned and operated since 1991.

ARE THEY A MEMBER OF THE BETTER BUSINESS BUREAU?

The BBB holds its members accountable for their business practices, and ratings are not easily obtained. This is the best source available for consumers to find if a company is trustworthy. We have been proud members of the BBB since 1993 and have maintained an A+ rating.

WHAT DOES THEIR WARRANTY ENTAIL, AND WHAT SPECIFICALLY VOIDS THE WARRANTY?

A warranty is a huge part of the roofing system you choose. Make sure they are able to discuss the terms of the warranty and provide you with a sample. Some companies will offer warranties through the manufacturers and not a labor and material warranty through their company.

DO I NEED TO BE HOME FOR MY ESTIMATE?

We do ask that if you are experiencing any leaks on your roof, you be at the property when we come out for the inspection. This is to ensure that we find the correct areas that are causing problems.

If we are coming out to measure your roof for a complete re-roof, you do not have to be home. A skilled AAA Roofing Co. employee will “walk” your roof, take the proper measurements, inspect the roof, and get back to you as soon as possible with a proposal.

SHOULD I BE HOME THE DAY OF MY REPAIR?

You do not need to be at the property on the day of the repair unless you prefer to be. Our technicians will arrive at the property and complete the approved repair without ever bothering anyone at the dwelling.

WHAT IF THE ROOF LEAK THAT WAS PREVIOUSLY REPAIRED RE-OCCURS?

If we previously fixed a leak at your property and you find that it is still leaking in that same area, we will gladly come out and re-address the area within a year of the original work being performed.

HOW DOES PAYMENT WORK?

After the project is completed, our office will mail or email you an invoice. For payment, we accept all major credit cards (no additional fees apply), or you can mail a check to our office, PO Box 30841, Albuquerque, NM 87190.

HOW DO I SCHEDULE MY REPAIR OR RE-ROOF?

Once you have received a written proposal for the property, we ask that you please email, mail, or fax us a signed copy of the work you are approving. From there we will contact you with a schedule date.

CAN WE REPLACE OUR ROOF IN THE WINTER?

We can install your roof year-round, with the exception of any days that bring severe weather conditions: rain, snow, hail, thunderstorms, and extremely low daytime temperatures.

WHAT HAPPENS ON MY ROOF INSTALLATION DAY?

On the day of your roof installation, the property will essentially become a construction site. We ask that you please remove all cars from your driveway. Any cars in your garage that you will need on installation day should be parked on the street or in a separate area so that we can place a trailer or dumpster in the driveway. We will arrive at the property between 7 AM and 8 AM to start the project and will typically finish around 4 PM unless the roof finishes early or there is a need for us to stay later.

*Please be aware that roofing creates a lot of debris. At the end of each day, we will thoroughly check the worksite and clean up the remaining trash, nails, and other roofing materials.

Did these roof repair and replacement FAQs help you? Contact AAA Roofing Co. today and get a free estimate.